Privacy Policy

1Introduction

cbd44 ("we", "us", "our") operates the online gaming and sports betting platform accessible at https://cbd44.vip (the "Platform"). We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This Privacy Policy applies to all users of the cbd44 Platform, including registered account holders and unregistered visitors. Please read this policy carefully. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

2Information We Collect

We collect personal information that you provide directly to us, information we gather automatically when you use the Platform, and information from third-party sources where applicable. The categories of information we may collect include:

• Identity information: full name, date of birth, gender, and copies of identity documents submitted during KYC verification (such as a national ID card or passport).
• Contact information: mobile phone number, email address, and residential address (city and district within Bangladesh).
• Financial information: transaction records, deposit and withdrawal history, payment method identifiers (e.g. bKash mobile number, Nagad account reference), and account balance history. We do not store full card numbers.
• Technical and usage data: IP address, device type, operating system, browser type and version, time zone (Bangladesh Standard Time, UTC+6), pages visited, session duration, and clickstream data.
• Gaming and betting data: game history, bet amounts, wager outcomes, bonus usage, and responsible gaming tool settings (deposit limits, session reminders, self-exclusion status).
• Communications data: messages and enquiries you send to our customer support team, including any attachments or screenshots provided for dispute resolution.

We collect only the minimum personal information necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. We do not collect sensitive categories of personal data (such as health, religious, or political data) unless specifically required for a legal compliance purpose.

3How We Use Your Information

cbd44 uses the personal information we collect for the following purposes:

• Account management: to register and maintain your cbd44 account, verify your identity, process deposits and withdrawals, and provide access to games and betting services.
• Legal compliance: to comply with applicable anti-money laundering (AML) regulations, KYC obligations, fraud prevention requirements, and any lawful requests from relevant authorities.
• Customer support: to respond to your enquiries, process complaints, and resolve disputes relating to your account or transactions.
• Platform improvement: to analyse usage patterns, identify technical errors, and improve the performance, security, and features of the cbd44 Platform.
• Responsible gaming: to monitor gaming behaviour and apply responsible gaming interventions (such as deposit limits, cooling-off periods, or self-exclusion) where appropriate or at your request.
• Promotional communications: to send you information about bonuses, promotions, and platform updates that may be of interest to you, where you have consented to receive such communications. You may opt out at any time by contacting support.

4Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: processing required to fulfil our contractual obligations to you as a registered user — including account creation, transaction processing, and customer support.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML obligations, fraud detection requirements, and lawful requests from authorities.
• Legitimate interests: processing for purposes of fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where those interests are not overridden by your privacy rights.
• Consent: processing for optional communications such as promotional emails or SMS, where you have provided your explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5Sharing of Your Information

cbd44 does not sell, rent, or trade your personal information. We may share your data with trusted third parties strictly on a need-to-know basis and only for the purposes described in this Privacy Policy. Categories of recipients include:

• Payment processors and mobile financial service providers (including bKash, Nagad, Rocket, Upay, and banking partners) — solely for the purpose of processing your deposits and withdrawals.
• Game software providers (such as Pragmatic Play, Evolution Gaming, and other licensed studios) — limited to the session and betting data required to run the games you play.
• Identity verification and fraud prevention service providers — for KYC processing and anti-fraud screening, as required by our compliance obligations.
• Regulatory and law enforcement authorities — where required by applicable law, court order, or regulatory direction. cbd44 will comply with all lawful requests for data disclosure and will, where legally permitted, notify you of such a request.

6Payment Data and Financial Information

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, the relevant transaction details are transmitted securely to the payment provider using encrypted communication protocols. cbd44 retains a record of transactions (amount, date, payment method type, and transaction reference) for accounting, compliance, and dispute resolution purposes.

We do not store full debit or credit card numbers on our servers. Where card payments are supported, card data is handled directly by a PCI-DSS compliant payment processor and is not retained by cbd44 beyond what is required for transaction reference purposes.

7Cookies and Tracking Technologies

cbd44 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how users navigate our site. The types of cookies we use include:

• Essential cookies: required for the Platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how visitors use the Platform, including pages visited and session durations, so we can improve the user experience.
• Preference cookies: used to remember your settings and customisations (such as language preference) so they are retained between sessions.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the cbd44 Platform. Continuing to use the Platform after being informed of our cookie use constitutes your consent to the use of cookies as described in this policy.

8Data Retention

cbd44 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general, account data is retained for the duration of your account's active status plus a period of up to seven years following account closure, to comply with financial record-keeping obligations.

Transaction records and KYC documentation may be retained for a longer period where required by applicable AML or other financial regulations. When data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.

9Your Data Rights

As a user of cbd44, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity.

We will respond to all legitimate data rights requests within a reasonable period. We may need to verify your identity before processing a request. In some cases we may be unable to fulfil a request in full due to legal retention obligations — in such cases we will explain the reason clearly.

10Data Security

cbd44 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, restricted access controls for internal systems, regular security audits, and secure server infrastructure.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users as required by applicable law. You can help protect your account by using a strong, unique password and by contacting us immediately if you suspect any unauthorised access to your account.

11Children's Privacy and the 21+ Rule

cbd44 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you must not register an account, use the Platform, or provide any personal information to cbd44. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

12Changes to This Privacy Policy

cbd44 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by posting a notice on the Platform or by other suitable means.

Your continued use of the cbd44 Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cbd44 handles your personal data, please contact our support team. We are available 24/7 and will respond to all privacy-related enquiries as promptly as possible.

Email (plain text — not a link): [email protected]